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If all else fails, delete the app and reinstall it. Also, make sure you’re running the latest version of the app. You can also try resetting your mobile internet connection by putting your device in airplane mode for a few seconds. Note that you may also have to sign out of the app and sign in again (as well as with Amazon Underground, if you make use of it). Tap Settings > Apps/Application Manager > Amazon Video. HBO Max is back on Amazon Prime Video Channelsīest Amazon Prime Early Access Headphone Deals for 2022Ĭlearing the app data can often resolve connection issues on Android. The best drama series on Amazon Prime Video right now

If you are still encountering issues with one device but not others, check with your device’s manufacturer to update your DNS setting and disable any proxy servers or VPNs (if applicable).

Issues with devices not responding to Alexa commands can be resolved by unpairing and re-pairing the device via the Alexa app.

If your router is old, you may want to consider an upgrade.

Consider pausing the internet connection of any other devices connected to your network or disabling your router for a minute and turning it back on.

Perform an internet speed test to check your network performance - Amazon recommends a minimum speed of 1Mbps for streaming standard content and 5Mbps for HD or higher-resolution content.

Those using an external device to access Amazon Prime Video should ensure that the HDMI cable connecting your display or smart TV is compatible with HDCP 1.4 (HD content) and HDCP 2.2 (UHD/HDR content).

Check that you have the latest updates for your browser, device, or smart TV and that you’re not logged into more than two devices simultaneously.

A great place to check online to see if there is an outage being reported is.

Exit the Prime Video app on your smart TV, console, tablet, smartphone, or PC and restart it.

Should you have an error code disrupt your viewing, try the following advice to see if any of these things could be at fault.

Virtually every Amazon Prime Video user has encountered these delightful little messages (often at the best part of the episode), but what do they mean, and what can you do to make them go away? While there is a long list of these codes (such as 1007, 7031, 8020, 9074, etc.), they all have similar solutions, mostly related to software, hardware, cables, or the quality of your internet connection.

territory to access the service’s full features. Note that you will need a paid Amazon Prime Video account and be located in the United States or a U.S. Issues with Amazon Prime Video on mobile devicesįortunately for you, we’ve compiled the most common Amazon Prime Video problems and how to fix them, so you can get back to binge-watching in no time.